Calls

• Answer calls within 5 rings.

Feedback and Enquiries

• Respond within 3 working days* from the date of receipt. Depending on the complexity of the issue, we may take up to 3 weeks. If we need more time, we will give an interim reply.​​

*Working days refer to Mondays to Fridays, excluding public holidays.

Whistleblowing Complaints

• Respond to complaint emails within 3 working days. Resolution varies on complaint nature.

Application for Registration as a Charity

• Estimated processing time of 90 days (from application submission to in-principle approval).

Application for Approval as an Institution of a Public Character (IPC)

• Estimated processing time of 90 days (from application submission to approval).

Application for Deregistration as a Charity

• Estimated processing time of 60 days (from application submission to in-principle approval).

Application for Application for Fund-Raising for Foreign Charitable Purposes Permit

• Estimated processing time of 30 days (from application submission to approval).