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Our Service Commitment

Our Service Commitment

We aim to:

Calls

  • Answer calls within 5 rings.

Feedback and Enquiries

  • Respond to emails within 3-14 working days.
    If we need more time, we will give an interim reply within 3 working days and a full reply within 14 days.

Whistleblowing Complaints

  • Respond to complaint emails within 3 working days. Resolution varies on complaint nature.

Application for Registration as a Charity

  • Estimated processing time of 90 days (from application submission to in-principle approval).

Application for Approval as an Institution of a Public Character (IPC)

  • Estimated processing time of 90 days (from application submission to approval).

Application for Deregistration as a Charity

  • Estimated processing time of 60 days (from application submission to in-principle approval).

Application for Application for Fund-Raising for Foreign Charitable Purposes Permit

  • Estimated processing time of 30 days (from application submission to approval).